Privacy Policy

FelicityRoot Fragrances LLP collects, uses, and protects your personal information when you visit or make a purchase from www.felicityroot.com.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information when you interact with our website.

Personal Identification Information

This may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

This information is typically collected when you:

• Create an account
• Place an order
• Contact customer support
• Subscribe to marketing communications

Payment Information

When you make a purchase, payment details are processed through secure third-party payment gateways. FelicityRoot does not store full credit card, debit card, or banking information on its servers. Payment processors may collect information such as:

• Payment method
• Transaction ID
• Billing verification data

Device & Technical Information

When you visit our website, we may automatically collect:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on pages
• Referring website

This information helps us improve website performance and user experience.

2. How We Use Your Information

We may use your information for purposes including:

Order Processing

• Confirming and fulfilling orders
• Shipping products
• Providing order updates

Customer Support

• Responding to inquiries
• Resolving complaints
• Handling refunds or exchanges

Website Improvement

• Improving functionality
• Analyzing user behavior
• Enhancing shopping experience

Marketing & Promotions

With your consent, we may send:

• Promotional emails
• New product announcements
• Exclusive offers
• Affiliate program updates

You can unsubscribe from marketing communications at any time.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies may help us:

• Remember user preferences
• Maintain login sessions
• Analyze website traffic
• Deliver personalized marketing

You may disable cookies through your browser settings, though certain features of the website may not function properly.

4. Affiliate Tracking

FelicityRoot may operate affiliate or referral programs that track referrals using cookies or tracking links. When a user visits the website through an affiliate link, tracking technologies may record:

• Referral source
• Time of visit
• Conversion data

This helps ensure affiliates receive accurate commission credit for eligible purchases.

5. Sharing of Information

We may share personal information with trusted third parties for operational purposes including:

Service Providers

Such as:

• Payment processors
• Shipping and logistics partners
• Email marketing services
• Analytics providers

These partners are required to protect your information and use it only for authorized purposes.

Legal Requirements

We may disclose information if required by law or if necessary to:

• Comply with legal obligations
• Protect the rights of FelicityRoot
• Prevent fraud or misuse

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no online transmission or storage system can be guaranteed to be 100% secure. Users are responsible for maintaining the confidentiality of their account login credentials.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Maintain transaction records
• Comply with legal obligations
• Resolve disputes

When information is no longer required, it may be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have rights regarding your personal data, including the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)

Requests can be made by contacting us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. FelicityRoot is not responsible for the privacy practices or policies of those external websites, and we encourage users to review their privacy policies separately.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take steps to delete it.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the revised version on the website. Users are encouraged to review this page periodically.

12. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

FelicityRoot Fragrances LLP
Email: customercarefelicityroot@gmail.com
Website: www.felicityroot.com