Terms & Conditions

These Terms and Conditions govern the use of the website FelicityRoot located at www.felicityroot.com, owned and operated by FelicityRoot Fragrances LLP. By accessing or using this website, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not access or use the website.

1. About FelicityRoot

FelicityRoot Fragrances LLP is a direct-to-consumer fragrance brand offering perfumes and fragrance products through its official website and authorized sales channels. The platform may also provide affiliate or referral opportunities allowing individuals to promote products and earn commissions under applicable affiliate policies.

2. Eligibility to Use the Website

By using this website you confirm that:

• You are at least 18 years old
• You are legally capable of entering binding contracts
• All information provided by you is accurate and truthful

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. User Accounts, Passwords & Security

To access certain features of the website, users may create a personal account. When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Be responsible for all activities occurring under your account

You must immediately notify us if you suspect unauthorized access or security breaches related to your account. FelicityRoot Fragrances LLP shall not be liable for any loss resulting from your failure to protect your account credentials. We reserve the right to suspend or terminate accounts suspected of fraudulent activity, misuse, or violation of these terms.

4. Products & Availability

All products displayed on the website are subject to availability. We reserve the right to:

• Modify product offerings at any time
• Discontinue products without notice
• Limit purchase quantities per customer

Product images are for illustration purposes only and actual packaging or appearance may vary slightly.

5. Product Descriptions & Fragrance Notes

We strive to ensure product descriptions, fragrance notes, and images are accurate. However:

• Fragrance perception is subjective
• Notes may be interpreted differently by individuals
• Packaging updates may occur periodically

These differences do not constitute product defects.

6. Fragrance Performance Disclaimer

Perfume performance varies depending on factors such as:

• Skin chemistry
• Weather and humidity
• Storage conditions
• Application technique

Longevity, projection, and scent evolution may vary from person to person and therefore cannot be guaranteed.

7. Skin Sensitivity & Product Use Disclaimer

Perfume products contain fragrance compounds and alcohol which may cause irritation in rare cases. Users are advised to:

• Perform a patch test before full use
• Avoid spraying on sensitive or damaged skin
• Avoid contact with eyes

FelicityRoot shall not be liable for allergic reactions caused due to individual skin sensitivities.

8. Pricing & Payment

All prices listed on the website are displayed in Indian Rupees (INR) unless stated otherwise. We reserve the right to:

• Modify prices without prior notice
• Correct pricing errors
• Cancel orders arising from incorrect pricing or system errors

Payments must be made through approved payment methods available on the website.

9. Order Acceptance & Cancellation

Placing an order on the website does not guarantee acceptance. FelicityRoot reserves the right to cancel orders for reasons including:

• Suspected fraudulent activity
• Payment authorization failure
• Product unavailability
• Pricing or system errors

Refunds for cancelled orders will be processed according to our refund policy.

10. Shipping & Delivery

Shipping timelines depend on:

• Customer location
• Courier partner operations
• External circumstances beyond our control

FelicityRoot is not responsible for delays caused by:

• Courier disruptions
• Natural events
• Government restrictions

Ownership and risk transfer to the customer once the order is handed to the courier service.

11. Returns, Refunds & Exchanges

Due to the personal nature of fragrance products, returns are limited. Returns may be accepted in cases such as:

• Damaged product during delivery
• Incorrect product received

Customers must notify us within 24 hours of delivery with photographic or video proof. Further details are outlined in the Refund & Return Policy.

12. Affiliate & Referral Program

FelicityRoot may offer affiliate or referral programs that allow individuals to promote products and earn commissions. Participation in the affiliate program requires compliance with:

• Affiliate guidelines
• Marketing standards
• Commission policies

FelicityRoot reserves the right to:

• Modify commission structures
• Suspend or terminate affiliate accounts
• Cancel commissions in cases of fraudulent or unethical promotion methods.

All purchases made by affiliate partners are final. Once payment has been received, products cannot be returned, refunded, or exchanged. Affiliate partners may promote the product on social media platforms such as Instagram, Facebook, and WhatsApp, but all sales must be completed only through their assigned affiliate link on our official website. Reselling the product on other websites, marketplaces, or offline channels is not permitted. The company will not be responsible for unsold inventory, losses, or issues arising from unauthorized sales channels.

13. Resale & Commercial Use Restrictions

Products purchased from the website are intended for personal use only unless explicitly authorized. Unauthorized resale, distribution, or commercial exploitation of FelicityRoot products may result in:

• Order cancellations
• Account termination
• Legal action where applicable

14. Intellectual Property

All content on the website including:

• Logos
• Brand names
• Product images
• Graphics
• Website design
• Marketing material

are the intellectual property of FelicityRoot Fragrances LLP and are protected under applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction or use is strictly prohibited.

15. Prohibited Activities

Users agree not to:

• Use the website for unlawful activities
• Attempt to gain unauthorized access to systems
• Distribute malware or malicious software
• Impersonate the brand or misrepresent affiliation

Violation may result in immediate termination of access.

16. Limitation of Liability

To the maximum extent permitted by law, FelicityRoot shall not be liable for:

• Indirect damages
• Incidental losses
• Consequential damages

Our total liability shall not exceed the amount paid for the product purchased.

17. Third-Party Services

The website may contain links to third-party platforms such as payment gateways or courier services. FelicityRoot is not responsible for the content, policies, or practices of such third-party services.

18. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

19. Changes to Terms

FelicityRoot reserves the right to modify or update these Terms & Conditions at any time. Updates will take effect immediately upon being posted on the website. Continued use of the website indicates acceptance of the revised terms.

20. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of Assam, India.

21. Contact Information

For questions regarding these Terms and Conditions, please contact:

FelicityRoot Fragrances LLP

Email: customercarefelicityroot@gmail.com

Website: www.felicityroot.com